Shipping policy

Adults 21+ only. Alcohol shipments require an adult signature and valid government-issued photo ID from a recipient aged 21 or older. Packages containing alcohol cannot be left unattended.

Where we deliver

Tillos Liquor Store accepts alcohol orders only for destinations where shipment and delivery are permitted by applicable federal, state and local law. Available checkout destinations may change. An order confirmation does not override legal restrictions; if we cannot lawfully fulfill an order, we will cancel it and refund the amount paid.

Age and identity verification

The purchaser and delivery recipient must be at least 21 years old. The carrier will require an in-person signature and valid, unexpired government-issued photo identification. The name on the ID need not match the purchaser, but the person accepting delivery must be 21 or older. We do not ship alcohol to PO boxes, parcel lockers or locations where an adult signature cannot be obtained.

Processing times

Orders are ordinarily processed within 1-2 business days, excluding weekends and holidays. Orders may be held while we verify age, payment, inventory, delivery eligibility or billing information. If additional verification is required, we will contact you using the details supplied at checkout.

Estimated transit

Available shipping services, charges and estimated delivery dates are displayed before payment. Transit estimates begin after the carrier accepts the package and are not guaranteed. Weather, carrier volume, legal restrictions and unsuccessful signature attempts can cause delays.

Shipment confirmation and tracking

After dispatch, we send a shipping-confirmation email to the address used at checkout. The email includes the available carrier and tracking information. Orders may be transported by FedEx, UPS or another carrier authorized to handle alcohol shipments and adult-signature delivery. You can also request an update through our Track Order page using the order number and checkout email address.

Delivery attempts

Someone aged 21 or older must be available to receive the shipment. Carriers may make a limited number of delivery attempts. Additional carrier fees or reshipping charges caused by failed delivery, refusal, an incorrect address or unavailable adult recipient may be deducted from any refund where permitted by law.

Damaged or missing shipments

Inspect the package when it arrives. Report visible damage, leakage, an incorrect item or a carrier-marked delivery that you did not receive within 48 hours. Report a shipment that remains missing within 7 days after its expected delivery date. Contact info@tillosliquorstore.com or (305) 231-1060, include the order number and provide clear photographs when applicable. Keep all packaging until we complete our review.

Business identity

Tillos Liquor Store is registered and licensed as Tillo's Liquorland LLC, Florida alcohol licence BEV2300670, at 11300 NW 87th Ct, Suites 116 & 117, Hialeah Gardens, FL 33018.